Refund and Returns Policy

Verde Axis Exports is committed to maintaining product quality and customer satisfaction.

Inquiry-Based Website

As our Website primarily facilitates inquiries, no online purchases are completed directly through the Website.

Export Orders

Due to the customized and international nature of export orders, returns and refunds are governed by the specific terms agreed upon in the quotation, Proforma Invoice, sales contract, or purchase agreement.

Claims for Damage or Defects

Customers must inspect goods upon receipt and notify Verde Axis Exports in writing of any:

• Manufacturing defects
• Incorrect products supplied
• Transit damage (where applicable)

Claims should be supported by:

• Photographs
• Delivery documents
• Inspection reports (if available)

Claim Period

Any claim regarding product quality, quantity, or damage should be reported within 30 days of receipt of goods.

Refund Eligibility

Refunds, replacements, or corrective actions shall be determined after review of supporting documentation and subject to the terms agreed between both parties.

Verde Axis Exports reserves the right to reject claims that are incomplete, unsupported, or submitted after the applicable claim period.